Last Updated: August 2026
This Privacy Policy explains how the operator of Mobiscope (“we”, “us”, or “our”) collects, uses, discloses, and protects your personal data when you access or use the Mobiscope portal and our subscription services to content (the “Services”). Your privacy is important to us. By using the Services, you agree to this Privacy Policy.
1. Information We Collect
1.1 Information You Provide
- Mobile number
- Email address (if you contact support)
- Registration details (if applicable)
- Customer service inquiries, messages, and feedback
- Gender
- Any other information that we reasonably deem relevant to enhance or improve your overall experience with the Service
1.2 Information Automatically Collected
We may automatically collect:
- Mobile phone number
- Device information (model, OS, browser)
- IP address (country-level only)
- Usage data (pages viewed, session logs)
- Cookies or similar technologies
1.3 Information From Mobile Operators & Billing Partners (DCB)
If you subscribe through Direct Carrier Billing (DCB) and charges are billed to your mobile phone bill or prepaid balance, we may receive information such as:
- Your mobile number (MSISDN)
- Subscription activation, renewal, and cancellation status
- Billing and payment confirmations
- Operator and country information
This data is required to verify your subscription services to content, ensure successful DCB billing, prevent fraud, and maintain access to the Services. You will also see the subscription charges reflected on your monthly mobile bill or prepaid deduction summary.
2. How We Use Your Information
We use personal data to:
- Provide access to Mobiscope content
- Process and verify subscriptions, including DCB billing
- Manage subscription status and access
- Provide customer support
- Improve and optimize the Services
- Prevent fraud or unauthorized access
- Comply with legal, regulatory, or operator requirements
We do not sell personal data.
3. Sharing of Personal Data
We may share your data with:
3.1 Mobile Network Operators & Billing Gateways (DCB)
To process DCB payments, verify subscription status, handle billing inquiries, and ensure service continuity.
3.2 Service Providers
Including hosting providers, security partners, analytics platforms, and customer support tools
3.3 Legal or Regulatory Authorities
Only when required for compliance or lawful requests.
4. International Data Transfers
Your data may be transferred to and processed in countries outside your own. We take reasonable measures to ensure your data remains protected.
5. Data Retention
We retain personal data only as long as needed for:
- Delivering the Services
- Subscription and billing verification
- Compliance with operator, legal, and audit obligations
- Fraud prevention
After that, data is securely deleted or anonymized.
6. Your Rights
Depending on your location, you may have the right to:
- Access your personal data
- Request correction
- Request deletion
- Withdraw consent (where applicable)
- Restrict or object to processing
- Request a copy of your data
To exercise these rights, contact cs@cdu.com.ph.
7. Cookies
We use cookies or similar technologies to:
- Enable essential site functions
- Improve performance
- Remember user preferences
We do not use advertising or behavioral tracking cookies.
You may disable cookies in your browser settings, but this may affect functionality.
8. Security
We implement technical and organizational measures to protect your data, including:
- Encryption
- Access controls
- Secure hosting
- Monitoring for unauthorized access
No system is completely secure, but we take reasonable steps to safeguard your information.
9. Children's Privacy
Mobiscope is not intended for children under 13 years old (or the minimum legal age in your region). We do not knowingly collect data from children.
10. Changes to This Policy
We may update this Privacy Policy occasionally. Updated versions will be posted on Mobiscope. Your continued use of the Services indicates acceptance of the revised policy.
11. Contact Us
For privacy inquiries or data requests, please contact:
Email: cs@cdu.com.ph